Trace an email message in Exchange Online

As and Information Technology Consultant you sometimes need to trace an email message that gets lost in transit. It could be the message takes a lot longer expected delivery time. Microsoft Office 365 provides tools in the modern Exchange Online email system to allow you to determine where the message has gone.
In the security centre in Office 365 Administrator portal there are preconfigured reports readily available. So running a report is quick and easy. If you are searching for a particular email you may need to create a personalise report.
When your Office 365 IT administrator has enabled quarantine reports to be sent to each user, the user will get a daily email of quarantined emails. When this is enabled it makes it easier for the user to ask for a release of the quarantined email.


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